Terms of Service

By accessing or using the Turnout platform (“Platform”), operated by Third Rail Ventures, LLC(“Turnout,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you are accessing the Platform on behalf of a political campaign, organization, or committee (“Campaign”), you represent that you have authority to bind that Campaign to these Terms. If you do not agree, do not use the Platform.

Turnout is a campaign organizing and voter engagement platform that provides political campaigns and organizations with tools for event management, volunteer coordination, canvassing, phone banking, data management, and voter outreach. The Platform is intended solely for lawful political organizing activities.

Turnout maintains a proprietary statewide voter database (“Turnout Records”) built from official Florida Division of Elections voter registration extract files, which Turnout receives on a regular basis, combined with field-verified data contributed through Platform activity. Turnout Records are the exclusive property of Third Rail Ventures, LLC. Campaigns do not own, license, or have any claim to Turnout Records or their contents. Campaigns are granted read access to relevant portions of Turnout Records solely for the purpose of conducting lawful political organizing activities.

Data that Campaigns create within the Platform — including support scores, volunteer notes, tags, custom fields, and organizational preferences — is owned by the Campaign that created it (“Campaign Data”). Campaigns may export their Campaign Data at any time. Campaign Data is isolated from other Campaigns; no Campaign may access another Campaign’s data.

When a Campaign uploads contact lists, voter files, donor lists, or any other data to the Platform (“Uploaded Data”), the Campaign represents and warrants that it has full legal right to upload and use that data for political organizing purposes.

By uploading data, the Campaign grants Turnout a permanent, irrevocable, royalty-free license to retain, process, and incorporate that data — including any enrichment or interaction data generated from it — into the Turnout Records and platform analytics. This license survives termination of the Campaign’s account.

Interaction data is retained permanently. Every voter contact, door knock, phone bank call, event attendance, survey response, and canvass result recorded through the Platform is retained permanently by Turnout, even if the Campaign that generated it terminates its account, deletes the associated event, or removes the contact from its own lists.

Account termination does not delete platform data. Deactivating or terminating a Campaign account archives Campaign Data but does not remove it from Turnout’s systems. Volunteer records, event records, interaction logs, and data contributions remain part of the Turnout Records.

Florida voter registration data provided through the Platform is sourced from official state records pursuant to Florida Statutes §97.0585. By using any voter records provided through the Platform, you agree that:

• You will use voter records solely for lawful political organizing, campaign communications, and voter outreach purposes.
• You will not use voter records for commercial solicitation, non-political marketing, or any purpose unrelated to lawful political activity.
• You will not sell, transfer, sublicense, or share voter records with any third party not directly involved in your campaign or political committee.
• You will comply with all applicable federal and Florida state laws governing the use of voter registration information, including Florida Statutes §97.0585.
• You accept sole legal responsibility for your Campaign’s use of voter records accessed through the Platform.

Vote-by-mail request and ballot return data made available through the Platform is sourced from official Florida election records obtained by Turnout directly from the Florida Division of Elections. This data is authoritative and state-sourced. Campaigns may not upload, modify, or override this data. Campaigns may read vote-by-mail status for their matched contacts for the purpose of lawful voter outreach and ballot chase activities.

When Campaign field activity collects information that differs from Turnout’s records — such as an updated phone number or corrected address — that information enters a review process and does not automatically overwrite existing records. Core voter identity fields including name, registered address, precinct assignment, and legislative district designations may only be updated by Turnout based on official state records. Campaigns may propose updates to contact information fields through verified field activity, subject to Turnout’s data quality review process.

You may not use the Platform to:

• Conduct voter suppression, intimidation, or any activity that interferes with the lawful exercise of the right to vote.
• Upload data obtained through unlawful means or data you do not have legal right to use.
• Impersonate another campaign, candidate, or organization.
• Attempt to access another Campaign’s data or circumvent the Platform’s data isolation controls.
• Use the Platform for any commercial purpose unrelated to political organizing.
• Violate any federal, Florida, or local campaign finance, election, or privacy law.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify Turnout immediately at legal@turnout.win of any unauthorized account access. Turnout is not liable for losses resulting from unauthorized account access where you failed to maintain reasonable credential security.

Individuals who RSVP, attend events, or otherwise engage with any Campaign through the Platform provide their contact information for political organizing purposes. By using the Platform, Campaigns agree that volunteer contact information and engagement history is retained permanently by Turnout. Campaigns may export volunteer data for their own records but do not have an exclusive claim to volunteer contact information collected through the Platform.

Platform pricing and payment terms are set forth in your Campaign’s subscription agreement. Failure to maintain a current subscription may result in read-only access or suspension of Campaign Data. Subscription termination does not affect Turnout’s rights to retain data as described in Section 4.

THE PLATFORM IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TURNOUT DOES NOT WARRANT THAT ITS VOTER RECORDS ARE COMPLETE, ACCURATE, OR CURRENT AT ANY GIVEN TIME. VOTER RECORDS ARE SOURCED FROM OFFICIAL STATE FILES AND ARE SUBJECT TO THE ACCURACY LIMITATIONS OF THOSE RECORDS. TURNOUT EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TURNOUT’S TOTAL LIABILITY TO ANY CAMPAIGN FOR ANY CLAIM ARISING FROM USE OF THE PLATFORM SHALL NOT EXCEED THE TOTAL FEES PAID BY THAT CAMPAIGN IN THE THREE MONTHS PRECEDING THE CLAIM. TURNOUT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.

Campaigns agree to indemnify, defend, and hold harmless Third Rail Ventures, LLC and its officers, employees, and agents from any claims, damages, fines, or expenses (including attorneys’ fees) arising from: (a) the Campaign’s use of the Platform; (b) the Campaign’s violation of these Terms; (c) the Campaign’s violation of any law or third-party right; or (d) any data uploaded by the Campaign.

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any dispute arising from these Terms or the Platform shall be resolved by binding arbitration in Miami-Dade County, Florida, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction.

Turnout may update these Terms at any time. Material changes will be communicated via email to the Campaign’s registered contact address at least 14 days before taking effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

Questions about these Terms: legal@turnout.win